The sales of products via the Internet are governed by Legislative Decree no. 206 of 06/09/2005 which regulates the matter of distance contracts, i.e. contracts carried out outside of commercial premises. This legislation establishes the right of withdrawal, i.e. the possibility for the consumer to return the purchased product and obtain a refund of the expense incurred.
This right is reserved exclusively for natural persons (consumers), therefore it cannot be exercised by legal persons and natural persons acting for purposes related to any professional activity carried out. Our 14-day return policy provides that, after receiving an item, you have 14 days to request a return. To be eligible for return, the item must be in the same condition in which you received it, must not have been used, must have all the seals and must be in the original packaging. In addition, you will need to have the receipt or proof of purchase.
To initiate a return, contact us at the following email address:
info@thebluezonehoney.com
Returns must be sent to the following address:
Apicoltura Furini Stefano "Asphodel "
Via Sole Ruiu 61
07026 Olbia (SS)
For any questions about returns, contact us at any time at the following email address:
info@thebluezonehoney.com
Damage and problems
Inspect your order upon receipt and contact us immediately in the event of defects or damage or if you have received the wrong item. This way, we can assess the problem and try to resolve it. If the package is damaged, accept the shipment with reservations.
14-day cooling-off period
You have the right to cancel or return your order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been used, must have all the seals and must be in the original packaging. You will also need a receipt or proof of purchase. Shipping costs are always the buyer's responsibility.
Returns
Once we have received and inspected your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund within 10 business days through your original payment method. It may take some time for your bank or credit card company to process and post your refund. Once more than 15 business days have passed since your return has been approved, please contact us at:
info@thebluezonehoney.com
Taxes and Customs
Orders from abroad may be subject to customs fees and duties upon arrival. All applicable customs fees, taxes and duties are the sole responsibility of the customer. Additionally, some orders may experience customs delays.
